FAQ Type: General

Textcoach® is a web and mobile application that provides you with around-the-clock access to a personal Coach who can help you strengthen your overall emotional fitness and well-being.

First, create your profile. Then, tell us a little about why you’re interested in coaching and we’ll match you with a Coach. After providing your consent to continue, you’ll receive a welcome message and can begin sending messages to your Coach immediately.

Your Coach will also explain how long coaching lasts, the timing of their responses and how they’ll help you if you need any additional services. It’s important to keep in mind that coaching is not live and messages are not instant, so you should always contact a loved one or the appropriate services in case of an emergency.

To get started with Textcoach®, simply click the ‘Register’ button on the desktop or mobile platform. Before creating your profile, you may be prompted to enter a code, which is typically your employer, school, association or group name.

Yes. You can download the Textcoach® app on both the App Store and from Google Play.

Textcoach® is intended for adults 18 years of age or older. However, parents often use coaching for guidance, information and resources related to parenting and raising children.

Yes. Textcoach® is included in your program at no additional cost to you. Refer to your program information materials for additional details.

Textcoach® is not appropriate for couples or families. However, many people use coaching to address family, relationship or parenting issues on their own. If couples or family therapy is recommended, your Coach will assist with appropriate referrals.

Text messages are just one way you can message your Coach. You can also exchange voicenotes, pictures, videos and links to other resources through the Textcoach®  platform.

Coaches respond to messages once or twice per day, Monday through Friday, excluding holidays. It’s important to keep in mind that coaching is not live and messages are not instant, so you should always contact a loved one or the appropriate services in case of an emergency.

Yes! You can use Textcoach® anywhere you have access to a secure internet connection on your desktop or mobile device.